Terms and Conditions
In these conditions, the word “Agent” means Elliott Travel, the person who sells or offers to sell the holiday or item of travel to you. The “Organiser” means the person who arranges your transport, accommodation etc. and who offers it as a holiday. The “Supplier” is the provider of service. The “Consumer” means you, the person who agrees to book and pay the deposit or balance on behalf of all named persons booked.
1.a No contract shall arise until the consumer receives a reference number from the agent (Elliott Travel). The consumer must pay a deposit or balance. At this stage, it is assumed that the consumer agrees to full booking conditions supplied by the Organiser. If booking conditions require clarification please ask.
There are many types of reservations:
1.b When the consumer is buying a travel service from the agent eg. Ryan Air Flights. The reservation is made by the Agent on the Consumers request. Ryan Air’s Booking Conditions will apply. The Agent (Elliott Travel) charges a booking fee for making the reservation and the agent will manage the booking on your behalf until your date of travel.
1.c When the consumer is buying a package holiday, cruise, accommodation etc we will act as an Agent for the Supplier. In this situation, your contract for the service is between you and the third party supplier. A full set of conditions will always be available on request. Please ask. In this situation, the agent (Elliott Travel) has no contractual liability for the services.
1.d There may also be instances when we, the Agent shall be the principal for the service which you are purchasing, i.e. the contract for the service is between you and us. A copy of our terms and conditions in such circumstances are available on request.
Age requirements to book a holiday
Tour Operators insist that an 18year old or over must sign the booking form and be traveling with the party.
Airlines and Unaccompanied Minors
Airlines have restrictions on children traveling alone. Before booking an element or any travel arrangements it is the consumers' responsibility to make this fact known to the agent. Unaccompanied Minors rules differ from providers and are constantly changing. Please ask at the time of booking.
The information (including personal information such as special needs, dietary or religious requirements) which you provide to us will be passed on only to the relevant suppliers of your travel arrangements or other persons necessary for the provision of your travel arrangements, such as public authorities, customs or immigration if required by them, or as required by law. Your information may also be passed on to security or credit checking companies. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we may be unable to proceed with your booking. In making this booking, you consent to this information being passed on to the relevant persons. Full details of our data protection policy are available upon request.
Unless otherwise stated all deposits are NON-REFUNDABLE
Balances are normally required 12 weeks prior to travel or by the date notified to you in writing by the agent. If full payment is not received by the balance due date, we will notify the principal/organiser who may cancel your booking and charge the cancellation fees set out in their Terms and Conditions.
We are government licensed and bonded as a travel agent (License Number TA 0464)
Prepare for your travel as early as possible!
PASSPORTS, VISAS AND HEALTH
We can provide general information about the passport, visa and health requirements for your trip. Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Most countries now require passports to be valid for at least 6 months after your return date. You should check with your own doctor for your specific health circumstances.
Cancellation and Amendments
Many airfares now are instant purchase, this means full payment is required at the time of booking and such airfares are nonrefundable. A cancellation or amendment fee shall only be effective upon receipt of same in writing from you. Cancellation or amendment service fees may also apply. Many suppliers such as tour operators and cruise-line companies apply 100% cancellation charges within 10 weeks of travel.
Travel Insurance is strongly recommended. When taking a Package Holiday it is generally compulsory to take an adequate travel insurance policy. Please check that your policy covers your correct age and that pre-existing medical conditions are disclosed to the insurance provider. Failure to disclose medical conditions may render the policy void!
When the Agent receives travel documents – we will contact the consumer and give the option to collect documents or to post them. We will be happy to post travel documents by ordinary post or by email. Once documents leave our office we will not be responsible for their loss unless such loss is due to our negligence. If tickets or other documents need to be reissued all costs must be paid by you. You can ask for delivery by other means, which will incur an additional charge, details of which are available on request.
It is the consumer’s responsibility to ensure that all your travel, passport, visa and insurance documents are in order and to present yourself at your point of departure in plenty of time for check in. It may be necessary to reconfirm any return flights with the airline prior to the departure of your flight. You should take a note of any reference number or contact name when reconfirming. If you fail to reconfirm you may be refused permission to board the aircraft and you are unlikely to receive any refund.
Any dissatisfaction regarding your travel or holiday arrangements must be reported immediately to your provider whilst on holiday. Always put your complaint in writing and get the name of the person who the complaint was reported to. The Agent, Elliott Travel would welcome an email or phone call while abroad. This would give us an opportunity to put things right and improve the enjoyment of your holiday. If still dissatisfied, please contact your agent in writing on your return to investigate fully.
Identity of carriers
We are obliged to inform you, at time of booking, of the identity of the operating air carrier(s) which is due to perform, or likely to perform, your flight; if there are any changes to the operating air carrier(s) we are obliged to inform you of these as soon as possible.
This Agreement is to be interpreted under and subject to the laws of the Republic of Ireland.
Elliott Travel Ltd. Registered in Ireland
Registered Address: Edward Street, Baltinglass, Co Wicklow
Reg. No. Ireland 257295